You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancelling, you have another 14 days to return your order. You will then be credited for the full amount of your order including shipping costs. The costs for returning the goods from your home to the shop are for your own account. These costs are approximately 6.95 per package. Consult the website of the carrier for the exact rates. If you make use of the right of withdrawal, the product will be returned to the company with all delivered accessories and – if possible – in the original state and packaging. For the sake of clarity, the tube must be 2/3 full. To exercise this right, please contact us via the contact form on the contact page. We will then refund the amount due within 14 days of notification of the return, provided the product has already been received in good order. For more information, see article 14 in the general terms and conditions.
If you have submitted a complaint via [email protected] or the contact form and you do not agree with our solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. From 15 February 2016, it will also be possible for consumers in the EU to register complaints via the ODR platform of the European Commission. If your complaint is not yet being handled elsewhere, you are free to file your complaint through the European Union’s platform.